We currently accept payment by PayPal and Bank Transfer with the latter available exclusively to members in Taiwan. If you are using Paypal, please have a confirmed shipping address before placing an order. If the recipient information is incomplete, we may contact you for confirmation before your order is shipped.
To ensure your order arrives safely, we only use our partner DHL's Global Express Shipping. Once your order is shipped, you will receive a tracking number from us withing 2 business days. Thereafter, you may check the status of your order anytime anywhere online using the tracking number on DHL's website. *For shipping to Russia Federation, we could only use Standard Air Parcel due to Russia's regulations.
All returns must be authorized by us before sending merchandise back. The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, and accompanied by its original tags. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of Indice Studio.
Original shipping fees are not refundable. A refund will be issued back to the original method of payment for the merchandise returned. We require up to 5 business days of receiving the merchandise at the Indice Studio warehouse. Financial institutions may require additional days to process the refund before the funds are returned to the account.
The return authorization number must be clearly written on the outside of the package. Additionally, returns should be shipped with a service that provides a tracking number and insurance as we are not responsible for delayed or lost packages. Any returns received without a return authorization number or that do not comply with the above may be denied at the discretion of Indice Studio.